Joone Platform Policy

This policy governs the use of Joone's platform ("our platform") provided by Joone ("Joone", "we", "us", "our"). By accessing and using our platform, users ("User", "they", "their") agree to abide by this policy. If users do not agree to this policy, they should not access or use our platform. Joone may revise and update this policy from time to time at its sole discretion. All changes are effective immediately when Joone posts them, and apply to all access to and use of our platform thereafter. To ask questions or comment about this policy and Joone's practices, contact Joone at hello@joone.org.

Acceptable Use Policy: Users must use the platform lawfully and not engage in any activity that breaches any law or regulation, is fraudulent, or infringes on the rights of others. Failure to comply may result in suspension or termination of access to the platform.
Acceptance of Terms: By using the platform, users accept the terms and conditions outlined in the policy. Joone grants users a limited, non-exclusive, non-transferable, revocable license to use the platform for personal, non-commercial use.
Accessibility Statement: Joone is committed to ensuring digital accessibility for people with disabilities and continually works to improve the user experience for everyone.
AML and CTF Policy: Joone's AML and CTF Policy outlines our commitment and procedures to detect, prevent, and report money laundering and terrorist financing activities in accordance with applicable laws and regulations.
Children's Online Privacy Protection Act: Joone complies with COPPA and does not knowingly collect personally identifiable information from children under the age of 13 without parental consent.
Cookies: Joone uses cookies to understand and save users' preferences for future visits and to compile aggregate data about site traffic and site interaction.
Data Processing: Joone processes personal data only for the purposes of providing services via the platform and not for any other purpose.
Digital Millennium Copyright Act: Joone respects the intellectual property rights of others and will respond to claims of copyright infringement committed using the platform.
Disclaimer: The platform is provided on an "as is" and "as available" basis. Joone disclaims all warranties, expressed or implied, and is not liable for any indirect, incidental, special, consequential, or punitive damages.
Privacy: Joone respects the privacy of its users and collects personal and usage information to provide, maintain, and improve the platform, among other purposes.
Refund Policy: Joone offers a refund policy for subscription services, with certain conditions and exceptions. Refunds are processed within 14 business days and issued to the original payment method.

The policy is subject to change at Joone's sole discretion, and all changes are effective immediately when posted.

Last update: May 23, 2023

1. ACCEPTABLE USE POLICY

Users may use our platform only for lawful purposes. They may not use our platform in any way that breaches any applicable local, national or international law or regulation, is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

This Acceptable Use Policy sets out the terms between users and Joone under which users may access Joone's platform. This Acceptable Use Policy applies to all users of, and visitors to, our platform.

1.1 Prohibited Uses

Users may use our platform only for lawful purposes. They may not use our platform:

In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with Joone's content standards.
To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

1.2 Content Standards

These content standards apply to any and all material which users contribute to our platform, and to any interactive services associated with it. Contributions must:

Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the U.S. and in any country from which they are posted.

1.3 Suspension and Termination

Failure to comply with this Acceptable Use Policy constitutes a material breach of the terms of use upon which users are permitted to use our platform, and may result in Joone taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of the user's right to use our platform.
Immediate, temporary or permanent removal of any posting or material uploaded by the user to our platform.
Legal proceedings against the user for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Disclosure of such information to law enforcement authorities as Joone reasonably feels is necessary.

Joone excludes liability for actions taken in response to breaches of this Acceptable Use Policy. Users agree not to use our platform to engage in any activity that is illegal or infringes on the rights of others, or that interferes with the operation of our platform or other users' enjoyment of our platform.

2. ACCEPTANCE OF TERMS

Users' access to and use of our platform signifies their acceptance of these terms and conditions. Joone grants users a limited, non-exclusive, non-transferable, revocable license to use our platform for their personal, non-commercial use. Users agree not to use our platform for any other purpose without Joone's express written consent.

2.1 Acceptance of Terms

By accessing and using Joone's platform, users agree to abide by these Terms of Service ("Terms"). If users do not agree to these Terms, they should not access or use our platform.

2.2 Access and Use of the Platform

Joone grants users a limited, non-exclusive, non-transferable, revocable license to use our platform for their personal, non-commercial use. Users agree not to use our platform for any other purpose without the express written consent of Joone.

2.3 User Conduct

Users agree not to use our platform to engage in any activity that is illegal or infringes on the rights of others, or that interferes with the operation of our platform or other users' enjoyment of our platform.

2.4 Intellectual Property

Our platform and its contents, features, and functionality, including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof, are owned by Joone, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

2.5 Disclaimer of Warranties

Our platform is provided on an "as is" and "as available" basis. Joone makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

2.6 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Joone, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

2.7 Changes to the Terms of Service

Joone may revise and update its Terms of Service from time to time in its sole discretion. All changes are effective immediately when Joone posts them, and apply to all access to and use of our platform thereafter.

2.8 Governing Law

These Terms shall be governed and construed in accordance with the laws of California, without regard to its conflict of law provisions.

3. ANTI-MONEY LAUNDERING (AML) AND COUNTER TERRORISM FINANCING (CTF) POLICY

Joone is committed to complying with all applicable laws and regulations regarding Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF). This policy outlines our commitment to detect, prevent, and report money laundering and terrorist financing activities. All directors, officers, employees, and associated persons of Joone are expected to adhere to these standards to protect Joone and its operations.

Legal Framework

This policy is based on various international and local legal requirements, including but not limited to the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Financial Action Task Force (FATF) recommendations. Joone's AML/CTF policy and practices are subject to all applicable laws and regulations in the jurisdictions where we operate.

AML/CTF Program

Joone will establish and maintain a risk-based AML/CTF Program which includes the following:

Customer Due Diligence (CDD): Identification and verification of customers' identity during the account opening process and ongoing monitoring of customer transactions to identify unusual or suspicious activities.
Reporting and Record Keeping: Timely reporting of suspicious transactions to the relevant authorities and maintaining appropriate records of customer identification, transactions, and reporting for a period defined by local law.
Training: Regular training programs for employees to understand and implement AML/CTF measures.

Customer Due Diligence

Joone is committed to understanding its customers and their financial behavior by implementing effective CDD processes. This includes:

Identity Verification: Collecting appropriate identification documents from customers at the time of account creation.
Ongoing Monitoring: Regularly reviewing customer accounts and transactions to identify unusual or suspicious behavior.

Suspicious Activity Reporting

If Joone identifies any suspicious activity, it will take appropriate steps to investigate and report such activities to the relevant authorities in accordance with local laws and regulations.

Record Keeping

Joone will maintain all records related to customer identification and transactions for a period as required by local law. These records will be made available to relevant authorities upon request.

Training and Awareness

Joone will provide regular training to all employees regarding AML/CTF policies and procedures. This will help ensure that all staff understand their responsibilities and are aware of the procedures to detect, prevent, and report money laundering and terrorist financing.

Compliance Officer

Joone will designate a Compliance Officer responsible for the oversight and execution of the AML/CTF program. The Compliance Officer will have the authority to enforce the company's AML/CT```html F policy and ensure the company's adherence to all applicable laws and regulations.

Policy Review

This policy will be reviewed at least annually or as required by changes in legislation or regulations. Any updates to this policy will be communicated to all relevant persons within Joone.

Feedback

Joone welcomes feedback on the implementation of our AML/CTF policy. Please let Joone know if users have any questions or suggestions at hello@joone.org.

3. ACCESSIBILITY STATEMENT

Joone is committed to ensuring digital accessibility for people with disabilities. Joone is continually improving the user experience for everyone and applying the relevant accessibility standards.

3.1 Measures to support accessibility

Include accessibility as part of Joone's mission statement.
Provide continual accessibility training for Joone's staff.
Assign clear accessibility goals and responsibilities.

3.2 Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our platform is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

3.3 Feedback

Joone welcomes feedback on the accessibility of our platform. Please let Joone know if users encounter accessibility barriers on our platform at hello@joone.org.

3.4 Assessment approach

Joone assessed the accessibility of our platform by the following approaches:

Self-evaluation
External evaluation

4. CHILDREN'S ONLINE PRIVACY PROTECTION ACT

Joone complies with the Children's Online Privacy Protection Act (COPPA). COPPA requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13.

4.1 Personal Information Collected

Joone does not knowingly collect personally identifiable information from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided Joone with personally identifiable information without their consent, he or she should contact Joone at hello@joone.org. If Joone becomes aware that a child under 13 has provided Joone with personally identifiable information, Joone will delete such information from its files.

4.2 Parental Consent

In the event that Joone changes its practices in the future and decides to collect personally identifiable information from children under 13, Joone will obtain verifiable parental consent before collecting such information.

4.3 Information Sharing and Disclosure

Joone does not share personal information with third parties unless required by law, necessary to Joone's operations, and in compliance with Joone's legal obligations.

4.4 Parental Access

A parent who has already given Joone permission to collect and use his or her child's personal information can, at any time, do the following:

Review, correct, or delete the child's personal information.
Discontinue further collection or use of the child's personal information.

To do so, please contact Joone at hello@joone.org.

5. COOKIES

Joone uses cookies to understand and save users' preferences for future visits and compile aggregate data about site traffic and site interaction so that Joone can offer better site experiences and tools in the future. Most web browsers automatically accept cookies, but if users prefer, they can edit their browser options to block them in the future.

5.1 What are cookies?

A cookie is a small file placed on users' computer's hard drive when they visit a website. It enables the website to remember users' actions and preferences over a period of time, so they don't have to keep re-entering them whenever they come back to the site or browse from one page to another.

5.2 How Joone uses cookies

5.3 Users' choices

Most web browsers automatically accept cookies, but if users prefer, they can edit their browser options to block them in the future. The Help portion of the toolbar on most browsers will tell users how to prevent their computer from accepting new cookies, how to have the browser notify them when they receive a new cookie, or how to disable cookies altogether.

6. DATA PROCESSING

This Data Processing Agreement ("Agreement") is entered into by and between Joone and the user ("the Data Subject"), collectively referred to as the "Parties". Joone agrees to process the Personal Data only for the purposes of providing services via our platform and not for any other purpose.

6.1 Data Processing

Joone shall process the Personal Data only on documented instructions from the Data Subject, including with regard to transfers of Personal Data to a third country or an international organization, unless required to do so by law.

6.2 Data Security

Joone shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including inter alia as appropriate: the pseudonymization and encryption of Personal Data, the ability to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and services.

6.3 Data Breach

In the event of a data breach, Joone shall notify the Data Subject without undue delay after becoming aware of the data breach.

6.4 Data Subject Rights

Joone shall assist the Data Subject in ensuring compliance with the obligations pursuant to the rights of the data subject.

6.5 Data Protection Impact Assessment

Where a type of processing, in particular using new technologies, is likely to result in a high risk to the rights and freedoms of natural persons, Joone shall, prior to the processing, carry out an assessment of the impact of the envisaged processing operations on the protection of Personal Data.

7. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) POLICY

Joone respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998, Joone will respond expeditiously to claims of copyright infringement committed using our platform.

7.1 Reporting Copyright Infringement

If users believe that their copyrighted work has been infringed, please send Joone a notice of copyright infringement containing the following information:

A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed.
Identification of works or materials being infringed.
Contact information of the person notifying Joone, including address, telephone number, and, if available, e-mail address.
A statement that the notifier has a good faith belief that the material is not authorized by the copyright owner, its agent, or the law.
A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

Please direct all such notices to hello@joone.org.

7.2 Counter-Notification

If users believe that the material that was removed or to which access was disabled is either not infringing, or they believe that they have the right to post and use such material from the copyright owner, the copyright owner's agent, or pursuant to the law, users may send a counter-notice containing the following information to hello@joone.org:

Physical or electronic signature.
Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
A statement under penalty of perjury that the user has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
The user's name, address, and telephone number, and a statement that the user consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the user's address is outside of the United States, for any judicial district in which Joone may be found, and that the user will accept service of process from the person who provided notification of the alleged infringement.

8. DISCLAIMER

The information provided on our platform is for general informational purposes only. All information on our platform is provided in good faith; however, Joone makes no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on our platform. The use of our platform and reliance on any information on our platform is solely at the user's own risk.

Under no circumstance shall Joone have any liability to the user for any loss or damage of any kind incurred as a result of the use of our platform or reliance on any information provided on our platform.

Our platform does not contain legal, medical, financial, or any other professional advice. The information is provided for general informational and educational purposes only and is not a substitute for professional advice.

Accordingly, before taking any actions based upon such information, Joone encourages the user to consult with the appropriate professionals. Joone does not provide any kind of legal, medical, financial, or any other professional advice. The use or reliance of any information contained on this platform is solely at the user's own risk.

The contents, features, and functionality of our platform, including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof, are owned by Joone, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

9. PRIVACY

Joone respects the privacy of its users and is committed to protecting it. Several types of information are collected from and about users of our platform which is used to provide, maintain and improve the platform, provide users with information, products, or services that they request, notify users about changes to the platform or any products or services offered or provided through it, monitor and analyze trends, usage, and activities in connection with the platform, and carry out any other purpose for which the information was collected.

Joone ("we", "our", "us") respects the privacy of its users ("user", "you") and is committed to protecting it through compliance with this policy. This policy describes the types of information that may be collected from users or that users may provide when using our platform (the "Platform") and the practices for collecting, using, maintaining, protecting, and disclosing that information.

9.1 Information We Collect

Personal Information: When registering on our platform, users may be asked to enter their name, email address, school, and grade level.
Usage Information: As users navigate through and interact with our platform, certain information about their equipment, browsing actions, and patterns may be automatically collected, including details of their visits to our platform, and information about their computer and internet connection, including their IP address, operating system, and browser type.
Interaction Information: Interactions with our platform, including questions asked, answers provided, and progress made, are recorded.

9.2 How We Use Your Information

The information collected about users or that users provide, including any personal information, is used to:

Provide, maintain and improve the platform, including providing personalized content and features.
Provide users with information, products, or services that they request.
Notify users about changes to the platform or any products or services offered or provided through it.
Monitor and analyze trends, usage, and activities in connection with the platform.
Carry out any other purpose for which the information was collected.

9.3 Disclosure of Your Information

Joone does not sell, trade, or otherwise transfer to outside parties users' personally identifiable information unless users are provided with advance notice. This does not include website hosting partners and other parties who assist Joone in operating the platform, conducting business, or serving users, so long as those parties agree to keep this information confidential. Information may also be released when its release is appropriate to comply with the law, enforce site policies, or protect the rights, property or safety of Joone or others.

9.4 Data Security

The security of users' personal information is important to Joone. Measures have been implemented designed to secure personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure and Joone is unable to guarantee the absolute security of the personal information collected from users.

9.5 Changes to Our Privacy Policy

Joone may revise and update this Privacy Policy from time to time at its sole discretion. All changes are effective immediately when posted, and apply to all access to and use of the platform thereafter.

10. REFUND POLICY

Joone prioritizes customer satisfaction. If for any reason users are not satisfied with the services provided, Joone offers a refund policy. It is important to read the following conditions carefully to ensure that the request is eligible for a refund.

10.1 Subscription Services

Joone offers a variety of subscription services on our platform. If users are not satisfied with these services and wish to cancel their subscription, Joone offers a [insert number of days, e.g., 30-day] money-back guarantee from the date of the initial purchase. Users can request a refund by contacting the customer service team at hello@joone.org. Please note that this money-back guarantee does not apply to renewal payments. If users choose to cancel their subscription after the initial [insert number of days] period, they will not be refunded for the current billing period, and the service will continue until the end of that billing period.

10.2 Non-refundable Services

Please note that certain services are non-refundable. These include [insert any non-refundable services or products].

10.3 Processing Refunds

Once Joone receives a refund request, the team will investigate the reasons for the request. The aim is to process refunds within 14 business days. Refunds will be issued to the original payment method unless otherwise arranged. Please note that it may take additional time for the refunded amount to appear on the user's bank statement.

10.4 Changes to This Refund Policy

Joone reserves the right to amend this Refund Policy at any time without prior notice. Any changes will be posted on this page and are effective immediately.

Please note that this Refund Policy may vary depending on the specific terms of the service purchased. Always refer to the specific terms and conditions for the purchased service for the most accurate information.

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